Last updated:06/13/2022

I. PRIVACY AND CONFIDENTIALITY

Ranch Creek Recovery is a drug treatment facility that specializes in drug and alcohol treatment, federal laws protect the privacy and confidentiality of information about your health, health care, and payment for services related to your health.

Confidentiality of Alcohol and Drug Abuse Patient Information:

Health Insurance Portability and Accountability Act (HIPAA) Privacy Regulations (45 C.F.R. Parts  160 and 164): HIPAA protects all health information that identifies an individual, not just drug and alcohol-related information.

II. PROTECTED HEALTH INFORMATION USES AND DISCLOSURES WITH YOUR CONSENT

When you browse through our website, we gather and temporarily store technical information about your visit. This information does not identify who you are.

The information we collect includes:

  1. The date and time of your visit, the pages you visited
  2. General geographic information such as country, state/ region, city, and zip code 3. The address of the website you came from when you came to visit.
  3. Contact information, such as your full name, Username
  4. mail address, mobile phone number, and address
  5. Any other information you provide to us.

We use this information to improve our website and provide a better user experience for our visitors.  This information is available only to web managers and other designated staff who require this information to perform their duties. It is retained only for as long as needed for proper analysis.

We collect personal information from you when you fill out a form. When submitting a contact form or an insurance verification form on our website we will gather and store any information you provide.

The use of protected health information may be used if you have signed a consent or authorization form that meets the requirements outlined in HIPAA. You may reserve the right to revoke your information release authorization at any time, the exception to this rule only applies if we have already taken action upon the authorization. If you’re currently enrolled in our treatment programs and would like to revoke your authorization, please hand-deliver a written statement to your counselor or mail it to the facility business office. If you have been discharged, your will need to deliver a written statement to the attention of the facility Business Office.

III. Cookies

Computer cookies are an integral technology supporting the modern online browsing experience. We use session cookies to gather data for technical purposes, such as enabling better navigation through our website and generating aggregated statistics about how the website is used. Session cookies are temporary text files that expire when you leave our website. When cookies expire, they are automatically deleted from your computer.

We do not use session cookies to collect personal information, and we do not share data collected from session cookies.

Sharing Data

Ranch Creek Recovery is a program that prides itself on compliance and under no circumstance will we sell or otherwise; provide the information we collect to outside third parties for direct or indirect marketing purposes.

Legal purposes.

We may disclose information to respond to subpoenas, court orders, legal processes, law enforcement requests, legal claims, or government inquiries, and to protect and defend the rights,  interests, health, safety, and security of Ranch Creek Recovery our affiliates, users, or the public. With your consent or at your direction. We may share information for any other purposes disclosed to you at the time we collect the information or pursuant to your consent or direction.

Ranch Creek Recovery keeps your data confidential to the best of our ability. Whenever you voluntarily disclose personal information online through e-mail, inquiries, discussion boards, etc. the information can be collected and used by others. If you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. Ultimately,  you are solely responsible for maintaining the secrecy of your personal information. Please be careful and responsible whenever you are online.

IV. HOW WE PROTECT YOUR INFORMATION

Ranch Creek Recovery has taken all necessary steps to be in compliance with the California Online  Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent, except as set forth above in the Sharing Data section. The privacy and protection of your information are important to us. Except as set forth herein, we do not make any personal information available to third parties without your permission.

  1. To report an incident of abuse of a child and/or dependent or elder adult
  2. To report to protective agencies the imminent danger to yourself or someone else 3. To report to protective agencies the event that you or someone else is presently unable to provide for food, clothing, and shelter as the direct result of a mental illness
  3. To proceed with obtaining payment for services rendered
  4. To perform internal quality assurance initiatives
  5. To report to governmental agencies as required such as public health and FDA requirements, law enforcement, coroners, judicial or administrative hearings, and licensing board inquiries.

If there is an incident of the aforementioned above Ranch Creek Recovery will release a minimum amount of protected health information to satisfy any request or to remain in compliance. You must be warned that Ranch Creek Recovery and its employees operate as mandated reporters of child abuse,  elder abuse, and mental health conditions that result in crisis.

IV. SECURITY

We use reasonable measures to help protect information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. You should understand that no data storage system or transmission of data over the Internet or any other public network can be guaranteed to be 100 percent secure. Please note that information collected by third parties may not have the same security protections as information you submit to us, and we are not responsible for protecting the security of such information.

Children

This Site does not provide services or sell products to minors, or individuals under the age of 18. Our Site is operated in accordance with the Children’s Online Privacy Protection Act, and we will not knowingly collect or use personally identifiable information from anyone under 13.

Changes To This Privacy Policy

We reserve the right to update or change our Privacy Policy at any time and you should check this  Privacy Policy periodically. Your continued use of the Service after we post any modifications to the  Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us or by placing a prominent notice on our website.

Contact Us

If you have any questions about this Privacy Policy, please contact us.

Ranch Creek Recovery

25650 Bass Point

Murrieta, CA 92562

[email protected]